Privacy Policy
1\. Purpose and Scope of Information Collection
Blagucoffee.com only collects necessary contact information to conduct transactions between the website and customers without obtaining any other information. Customer information will only be saved when customers create an account and log in with their account. Blagucoffee.com collects and uses customers' personal information for appropriate purposes and in full compliance with the law.
Blagucoffee.com commits not to share or use customers' personal information for any third party for profit purposes. Customer information will only be used internally within Blagucoffee.com. When necessary, we may use this information to contact customers directly through forms such as: sending letters, order confirmations, thank you letters. Customers may receive periodic letters providing information about new products, services, and promotional programs. When customers register on the Blagucoffee.com website, the information we collect includes:
Name - Delivery address - Phone number - Date of birth - Gender - Other information (if any).
2\. Scope of Information Use
The above information is only used for the following purposes:
- Delivering orders placed on the Blagucoffee.com website
- Delivery notifications and customer support
- Providing product information
- Processing orders and providing our services according to customer requests
- Sharing with courier services for delivery
- In addition, we will use customer information for account management, financial transactions, data checking to improve the features of the Blagucoffee.com website in order to bring customers the best experience when visiting our website.
Order details will be kept confidential and only provided to the order owner. We have the right not to provide information if the customer does not provide accurate verification information as requested by Blagu Coffee. Customers can track their orders in their account and ensure not to let third parties know the information. We will not be responsible for customers entering incorrect passwords unless it is an error on our part.
3\. Individuals or Organizations That May Access Customer Personal Information
Customers agree that, when necessary, the following agencies/organizations/individuals have the right to access and collect their personal information, including:
- Management Board, employees of Blagu Vietnam Co., Ltd.
- Third parties with services integrated with the Blagucoffee.com website
- Shipping units affiliated with the Company to deliver to customers
- Financial advisors, legal advisors and auditing companies
- Complainants who can prove customer violations
- Upon request of competent state agencies
4\. Information Retention Period
Customer information will be kept for the period prescribed by law or only used for the purpose for which it was collected.
5\. Address of the Unit Collecting and Managing Personal Information
Unit: Blagu Vietnam Co., Ltd.
Legal Representative: Suong Nguyen
Address: 108 Tran Hung Dao, P. Pham Ngu Lao, District 1, Ho Chi Minh City.
Hotline: 0934.005.224
Email: [email protected]
6\. Means and Tools for Users to Access and Edit Their Personal Data
At any time, customers can access and edit their personal information according to the appropriate instructions we provide.
7\. Commitment to Protecting Customer Personal Information
Blagu Coffee always ensures that all customer personal information will be safely stored. Except for cases regarding the use of personal information as stated in this policy, we commit not to disclose customer personal information outside for commercial purposes. We may disclose or provide customer personal information in the following truly necessary cases:
- When requested by legal authorities
- In cases where it helps us protect our legitimate rights before the law
- Emergency situations necessary to ensure the personal safety rights of other members
8\. Changes to Privacy Policy
Blagu Coffee has the right to change and amend this privacy policy at any time. We will update changes on the Blagucoffee.com website. If customers have complaints or contributions regarding Blagu Coffee's policy, please contact us through the following two methods:
Hotline: 0934.005.224
Email: [email protected]
9\. Mechanism for Receiving and Resolving Complaints Related to Customer Information
When discovering that their personal information is being used for wrong purposes or scope, customers send complaint emails to [email protected] or call 0934.005.224 extension 3 to complain and provide evidence related to the incident to the Management Board. The Management Board commits to respond immediately or at the latest within 24 (twenty-four) working hours from the time of receiving the complaint.