COMPLAINT HANDLING POLICY

• Blagu Coffee accepts all customer complaints related to the company's products and services.
• The complaint resolution time shall be within a maximum of 03 (three) working days from receipt of the customer's complaint.
• In the event of force majeure, both parties shall negotiate directly.

Blagucoffee.com accepts customer complaints through the following channels:

Via Facebook fanpage, website contact, and customer comments

Through complaint resolution hotline: 0898.149.108

Email: [email protected]

Directly at Blagu Coffee stores

Company address: 108 Tran Hung Dao, Pham Ngu Lao Ward, District 1, Ho Chi Minh City.